FAQ
Contact us at info@scoutregalia.com or213-479-4015
Scout Regalia is a Los Angeles based, multitasking design practice. Established in 2008 with Benjamin Luddy and Makoto Mizutani, the design studio is dedicated to supporting local fabricators, and aspires to embody innovation, discipline, and inquisitiveness in all the work that is produced. Embracing both the unassuming and ornamental aspects of design, Scout Regalia celebrates the inherent design of everyday living.What does Scout Regalia mean?
Scout Regalia can be translated as “humble ornament”, or an homage to finding the splendor in something austere and simple.
Absolutely! Contact us at info@scoutregalia.com and we can chat.
Yes! You can download 2D .dwg files, 3D Rhino, 3D SketchUp and specification sheets on our Dropbox.
We strive to have our products in stock and ready to ship at all times. We ship our products through Fed Ex Ground or USPS Priority: 3-5 business days (US & CANADA). Please e-mail us at info@scoutregalia.com with questions regarding shipping.
While we take considerable steps when packing your order to ensure its safe transit, we also take care to insure all shipments against any damage incurred during shipping. Please inspect all items carefully upon delivery. Any damages or defects should be noted immediately. If your item is received in damaged condition, please contact us immediately, as a claim with our shipping provider must be made as soon as possible. Additionally, please preserve all packing materials and boxes to expedite the claim and replacement process. We will replace any item damaged in transit to you; if the item damaged is determined to be unique and/or irreplaceable, you will be refunded for the product.
Please e-mail us at info@scoutregalia.com to place your order and schedule shipping. Allow 5-10 business days from the date your order was placed. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Your credit card will be charged as each item is shipped. You may cancel your order anytime before it has been shipped. If you choose to return an item that has already been shipped, you will be responsible for all shipping costs, both to and from Scout Regalia. Returns will be accepted up to 30 days after you receive the product. Your order is subject to a 15% restocking fee excluding damaged or incorrect orders. Refunds (less shipping and restocking fees) will be issued if merchandise is returned in its original condition. For more information about returns and cancellations, please email info@scoutregalia.com
Please note wood is a natural product and may contain inherent characteristics including but not limited to the following: checking, splitting, natural color variation, mineral staining, wane, tapering, etc. Embracing the characteristics inherent in choosing natural wood allows tremendous increase in the amount of material a tree can yield, therefore maximizing our forest resources.